Privacy Policy
Your privacy is very important to us. This policy outlines how we collect, use, disclose, manage, and safeguard your personal data when you use our services, browse our website, or interact with us in other ways.
What Personal Data We Collect and Why:
- Information Provided in Our Guest Portal: When we collect and use your personal data, we do so on behalf of our clients and under contractual agreements and written instructions from our clients. Our platform is available to you through our client’s website, accessible via a guest portal. The personal data that you provide to our clients is shared with us to enable us to deliver our services to our clients. With your consent where necessary, we may collect the following types of personal data about you:
- Full name: Used to verify your identity.
- Email address and phone number: For communication and verification purposes.
- Payment and banking information, including limited credit card data or other forms of payment: For payment verification purposes.
- Residential address history: To validate your request on our client’s website.
- Approximate location information: To tailor information in our reports to the client.
- Names and email addresses of individuals in your party: To validate their identity.
- Social media affiliation: Used to further verify your identity.
- Photo of the guest’s identification or travel document: To validate your identity.
For information about how our clients collect and use your personal information, please consult their privacy policy available on the website where you made the reservation.
- When You Use Our Services as a Client: When you use our platform as a client, we may collect your personal data, with your consent where required, when you provide your data directly into the platform. This includes contact information, such as your name, email address, and phone number, which we use to communicate with you. We may also collect your username and password to allow you access to your account and client dashboard.
- When You Visit Our Website: We use cookies, scripts, pixel tags, web beacons, and other similar technologies to collect information about you when you visit our website or use our client dashboard or guest portal. We may collect the following types of information: IP address, device ID, information about how you use our site and platforms (e.g., pages visited, links clicked, text entered, and referring URL), browser, operating system, and Internet Service Provider. The personal data collected through cookies is used to recognize the user’s computer, assist in website navigation, and capture visit trends. Our purpose for collecting this information is to better understand how you use our site so we can improve it. You can opt out of cookies through your browser’s privacy settings, though this may disable some site features.
How We Use the Personal Data We Collect:
We only collect personal data necessary to provide services to our clients. In serving our clients, we may use your personal data to:
- Verify the identity of our client’s guests and the information potential guests provide on the guest portal.
- Perform credit and background check verification for potential guests.
- Create a screening report for our clients about potential guests.
- Facilitate the decision-making process between our clients and their potential guests.
- Create a profile of clients’ guests to help prevent or mitigate fraud risk.
- Provide personalized recommendations and strategic advice to our clients.
- Manage client accounts.
- Administer, troubleshoot, enhance, and manage the client dashboard and guest portal.
- Send communications and notifications, including updates about client accounts.
- Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
- Send promotional communications, such as special offers or other promotions, with consent.
- Analyze the accuracy and effectiveness of the platform.
- Analyze and understand our users and their needs.
- Tailor your experience on the website, client dashboard, and guest portal.
- Meet legal obligations.
- Respond to inquiries, complaints, and other communications from you.
How We May Share Your Personal Data:
We do not sell, rent, or disclose the personal data we collect to third parties, except in the following circumstances:
- External Credit and Background Verification Services: With your consent and under our client’s instruction, we may share your information with external credit and background verification service providers as selected by our clients.
- Third-Party Service Providers: We use third-party service providers to assist in providing and administering our website and platform. These providers are contractually obligated to safeguard information and use it only for the purposes outlined in the service agreement and this privacy policy. Your personal data may be transferred to a third-party service provider operating outside your jurisdiction of residence, where it may be subject to foreign laws.
- Required by Law: We will disclose personal data when required by law, including to comply with judicial proceedings, court orders, or legal processes, and when requested by regulatory or law enforcement authorities.
- Investigations and Fraud Prevention: We will disclose personal data without your knowledge or consent for reasonable purposes, such as investigating a breach of an agreement or contravention of the law, or preventing, detecting, or suppressing fraud.
- Business Transactions: We may disclose and share personal data to explore and/or undertake a corporate transaction, such as a merger, acquisition, reorganization, or sale of the company or platform. We will ensure your personal data is used and disclosed solely for purposes related to the transaction, protected by appropriate security safeguards, and retained only as long as necessary.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes
How We Secure Your Personal Data:
We are committed to data security and protecting the personal data we collect by security safeguards that meet industry standards and are appropriate to the data’s sensitivity. We rely on third-party service providers for data storage and management, and they are contractually obligated to protect your data.
Where We Store Your Personal Data:
We use third-party software and service providers to store and manage personal data. These providers are subject to their own privacy and security practices. We require that our service providers adhere to privacy and security standards consistent with this policy.
How Long We Retain Your Personal Data:
Except as otherwise permitted or required by applicable law or regulation, we retain access to your personal data through our third-party software and service providers only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements, unless otherwise permitted or required by applicable law.
Your Privacy Rights:
Depending on your jurisdiction, you may have the following rights with respect to the personal data we collect and use:
- Access the personal data we have collected about you.
- Correct inaccurate personal data.
- Challenge our privacy practices.
- Lodge a complaint with local data protection authorities.
- Object to processing your personal data for purposes beyond those you consented to.
Opt-Out Option
You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by clicking on the unsubscribe link in the emails or texts we send you or by contacting us directly at [email protected].
Privacy of Mobile Phone Contact Information
We firmly commit to not sharing or selling your mobile phone contact information to third parties for marketing purposes. Your privacy is paramount to us, and we take stringent measures to protect your personal information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you about any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Refund Policy
At Recreation Stays, we are committed to providing exceptional experiences for our guests. We understand that plans can change, and we strive to accommodate cancellation requests in accordance with the following terms:
Cancellation Policy Based on Booking Terms
- Booking-Specific Cancellation Terms: The cancellation and refund terms applicable to your reservation are determined by the cancellation policy selected at the time of booking. This means that any refunds or fees are subject to the specific terms agreed upon when you made your reservation.
- Policy Details: Please refer to your booking confirmation or the listing details on the platform where you made the reservation (e.g., Airbnb) to review the specific cancellation policy that applies to your booking.
- Adherence to Policy: We strictly adhere to the cancellation policy in effect at the time of your booking. Changes to this policy cannot be made after the reservation is confirmed.
Extenuating Circumstances
Guests may be eligible for a full refund if they need to cancel due to extenuating circumstances such as serious illness, natural disasters, or other unforeseen events. Verification may be required.
How to Cancel
To cancel a reservation, please initiate the cancellation process through the platform on which you booked (e.g., Airbnb) and follow the provided instructions.
Refund Processing
Refunds will be processed within 7-10 business days of the cancellation confirmation. Processing times may vary depending on your payment method and financial institution.
Non-Refundable Fees
Please note that service fees charged by third-party booking platforms may not be refundable. Refer to the respective platform’s policies for details.
Reservation Changes
Any changes to reservation dates are subject to availability and may affect refund eligibility. Please contact us to discuss potential adjustments.
To exercise these rights, please send a formal written request to [email protected] with your name, email address, and which rights you wish to invoke. We will respond within 30 days.