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We’d love to hear from you!

If you have any questions about our properties, services, are curious to know how much your home could make as a short term vacation rental or would like us manage your property, just drop us a line and we’ll get right back to you.

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FAQ

FAQ

Why Should I Book Direct?

First, you always get the best rate by booking directly with us.

Secondly, booking directly with us creates more transparency and trust while removing all of the “third party” variables that make things so much more frustrating with guests and travelers.

Have you ever booked a hotel room with a big company like Booking.com? Did you need to make a change but the front desk agent told you that you have to contact Booking? We don’t want that to be your experience with us!

What if my dates aren’t available to book?
Unfortunately, if there is a property you want to book but can’t, that means the property is already booked or offline for maintenance purposes. We take maintenance and deep cleanings seriously and want to make sure all of our properties are looking their best!
Is 24/7 Check-in Available?
Yes! All of our guests will get a door access code and can check-in anytime after the property’s normal check-in time (normally 4pm) so no need to worry about coordinating an “in-person” arrival.
Do you offer discounts?

When you book directly with us, you always get the best rate. You also save money by not paying the “Guest Service Fee” that other online booking sites like Airbnb and VRBO charge.

Be sure to sign up for our newsletter as we do send special offers and seasonal promotions to anyone on that list!

When do I get check-in instructions?

We will email your check in information 24 hours before your arrival date.

I host or want to host my home but seems like a lot of work, can you help?

Of course! We’d love to welcome your home to the Recreation family! Reach out today to get started!

How do you prevent parties?

We have a strict “no-party” policy in all of our managed homes. Guests are made aware of this and must agree to it during the reservation process. We also use noise monitors in every property which allows us to intervene if there are signs of people gathering so we can prevent parties them from starting in the first place.

What about insurance? How do you handle this?

Airbnb has an insurance program called AirCover for Hosts which provides up to $1M USD in liability and damage protection among other items. 

To enhance this (and provide coverage on non-Airbnb reservations), we have partnered with Safely, an insurance company for vacation rentals, to provide screening and background checks on all guests before any reservation is confirmed as well as additional liability and damage coverage for your home.

How much is your management fee?

Our management fee is simple and straightforward. It’s 25% of the gross rental revenue your property earns and the guest-paid cleaning fee which is paid directly to the cleaner who looks after your home.

In addition:

  • There’s no onboarding fee or long-term contract. It’s month to month right out of the gate.
  • We cover the cost of operating and guests supplies (things like soap, coffee, cleaning supplies, etc.).
  • We provide wifi door locks and noise monitoring hardware
  • We can help design and furnish your home AND we can help finance the purchase of any furniture or supplies needed
  • Earnings are paid out to homeowners on a monthly basis with a detailed performance report.

The best part is that it’s all backed by The Recreation Guarantee!

  • If we don’t achieve a 5-star review on a guest stay, we won’t charge a management fee on that reservation. (Terms and Conditions apply).
What is the Recreation Guarantee?

If we don’t achieve a 5-star review on a guest stay, we won’t charge a management fee on that reservation.

Terms and Conditions apply.


Recreation Guarantee Terms and Conditions

Eligibility

  • Your listing must have been activated with Recreation after this offer was introduced and during the period Recreation is publicly making the offer.
  • The guest must leave a review after their stay. If they do not leave a review, the Guarantee is not applicable.
  • The property must not have any deficiencies noted by Recreation and that have been communicated to Homeowner, including maintenance and general upkeep.
  • This Guarantee is not applicable if there is an equipment failure, maintenance deficiency or act of god that occurs during the guests stay that results in a less than 5 star review.

Refund Amount

  • If you are eligible for The Recreation Guarantee, your refund will be based on Recreation’s 25% management fee on Recreation bookings confirmed and checked in to your property.
  • Your refund amount will be the total amount of the Recreation management fee earned on the affected reservation.
  • The refund will be noted as a credit on your monthly owner’s statement. 
    What are the terms and conditions of your referral program?

    Our goal is to keep things simple and straightforward and our Recreation referral program is no different. 

    In order to be eligible for the $1,000 referral payment, the home that you refer to us must:

    • Meet Recreation’s property requirements for acceptance in to our managed home program 
    • Sign a vacation rental management agreement with us and go live
    • Be live with us for a minimum of 90 days

    Upon completion of the home being live with us for 90 days, a $1,000 transfer of funds will be issued to you by the 7th business day after the initial 90 days.

    You must have a bank account or other funds transfer account such as Venmo or Paypal.

    We will require you to e-sign a document acknowledging the program details and requirements when the referral is made.

    Thank you! We can’t wait to help your friend or family with the vacation rental needs!

    What are the terms and conditions of your $1000 management fee credit program?

    We know that changing property management companies can seem expensive and overwhelming. That’s why we introduced our $1,000 Management Fee Credit program to make it easier for you to switch.

    In order to be eligible for the $1,000 management fee credit, your home must meet the following criteria:

    • Your vacation rental home must currently be managed by another vacation rental management company and you are switching to us (Recreation Vacation Rentals) to manage your property
    • Your home must meet Recreation’s property requirements for acceptance in to our managed home program 
    • You must sign a vacation rental management agreement with us and your property must go live
    • Your home must be live with us for a minimum of 90 days

    Upon completion of 90 days with us, a $1,000 management fee credit will be applied to your next months earnings statement.

    We hope to welcome your home in to our managed home portfolio!

    Can the referral program and the management fee credit be issued on the same property?

    Absolutely! If you know someone who is looking for a new vacation rental management company and you refer them to us, you can get the referral payout and they can get the management fee credit. Be sure to check out the terms and conditions for both programs.

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